Some people are so remarkably good at what they do, word can't help but get around. Sheila is one of those folks. Her husband, Paul, worked so hard to get the coffee shop going and he's the backbone of the place, but Sheila is one of the business' most valuable assets.
You may never have met her before, but when you open up the front door of the coffee shop you hear Sheila's "Hi, sweetie!"
I've had board members come through town and stop at the coffee shop on my recommendation. They always say, "they're so NICE there!" I've heard tourists say, "that lady at the front door makes you feel like you're home and she doesn't know me at all!" Word is getting around about Sheila.
Paul is warm to everyone, smart, and tells a great story. People appreciate his presence and think he's fun, and they like his shrimp and hot sauce. Sheila makes you feel like you're one of the family.
They say everyone needs three places: home, work, and a third place. This is why Starbucks is so popular and why Cheers was so believable. In lieu of church or grandma's house or a community center, Starbucks or Cheers functions as a home away from home, "where everyone knows your name." The Blue Quail Coffee Shop is that for me. And Paul and Sheila make it that way.
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